Retails-Online is a multi vendor digital commerce platform that intends to fully automate the customer’s shopping experience; from marketing and sales to product delivery. It is designed to be an interactive and self service experience.
It includes the people, processes and technologies to execute the provision of development content, analytics, promotion, pricing, customer acquisition and retention and customer experience at every brand interaction throughout the customer’s shopping experience.
Retails will leverage on the use of technologies such as mobile commerce, electronic funds transfer, offer chain management, internet marketing, online group action processing, electronic information interchange (EDI), inventory management systems, and automatic data assortment systems.
Retails-Online also employs:
1. Online shopping for retail sales direct to consumers via web sites and mobile apps, and conversational commerce via live chat, chat-bots and voice assistants.
2. Provides an online marketplace, which will process third-party business-to-consumer (B2C) and consumer-to-consumer (C2C) sales;
3. Business-to-business (B2B) buying and selling.
4. Gathering and using demographic data through web contacts and social media.
5. B2B electronic data interchange.
6. Marketing to prospective and established customers by e-mail or fax (for example, with newsletters).
7. Engaging in pretail for launching new products and services.